One Thing I Learned: If you press F4 from the returns menu in Spydus you can go straight to the customer’s record (why has it taken 3 years for someone to tell me this ?) – thanks Tracey.


One Thing I Improved For our first meeting tomorrow,  I thought I’d share a list of resources with the new WW1 Working Group, inviting others to share their favourites.   Creating something that we can all add to once we have worked out how we are going to manage our knowledge. A wiki perhaps?


One Thing I Enjoyed: Listening to Jim’s CD in the car on the way to work this morning – Ghost Riders in the Sky was pretty special and had me walking into work with a smile.  What a hoot! For your entertainment – Johnny Cash and Willie Nelson